Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
Shipping Fee
Free shipping to most of countries and regions;
Handling Time
We check inventory every day to ensure that there are sufficient stocks for every product. Order processing time can range from 3 - 5 business days, depending on the selected customization options and the number of orders in queue.
*Please understand that a simulation head is a customized product that is made-to-order according to the customer's specifications. Although we strive to ship every order within the above time-frame, processing time could be slightly longer in exceptional cases.
Shipping time depends on the shipping methods you choose:
*Unable to send address: P.O.BOX
1. Expedited Shipping
It will take 10~15 days for delivery depending on your location.
Note: Sometimes when we are experiencing manufacturer and distribution delays. At the same time, orders shipped via UPS or FedEx are also experiencing delivery delays. It will take 15~20 business days for the delivery to arrive depending on your location.
Has my order been dispatched yet?
Most orders are generally dispatched within 3 days (Excludes Weekend) but may up to 5 days, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you can't find your dispatch email, contact us, and we can give you real-time information on whether your order has been dispatched or not. It always takes 1~2 days before the package is checked into the carrier's tracking system. Since the sex doll is a special product, only one ship is shipped once a week, so tracking numbers usually update in 3~7 days.
Do your prices include VAT?
Yes, VAT is only for orders within the EU (European Union)
My item arrived broken or damaged, what can I do?
If your product is damaged, please reject the item and take a photo in time. Contact us by email as soon as possible. We will arrange a new shipment within 48 hours. We are not responsible for any damage to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why didn't I receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can't find it, please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can't find it, please email us at us for an update on your tracking.
For more shipping information, please contact us via email or filling out the ‘Contact Form', we will usually get back to you within 2 hours.
Shipping Delays
Rosewives shall not be held responsible if shipments are delayed for any reason beyond Rosewives control.
These terms are accepted when placing an order at rosewives.com.
